Terms and Conditions

Course content

The Pivotal e-Learning platform (eLP) programme and resources have been specifically designed to guide your learning and interaction.  It is anticipated that you should be able to complete the online programme over a period of 15 hours.  The programme is designed to be completed in stages and follows a methodical format. We recommend that you complete the programme in a minimum of two sittings over a period of at least four weeks, to get the most out of it. Once completed, you will be able to revisit specific sections, as and when required, instead of having to follow the original flow.


The online learning tools provided within the Pivotal eLP are designed to prepare you for the two face-to-face teaching days included in each course.

All content on the Pivotal website and eLP is owned by, or licenced to Pivotal Healthcare Education Ltd and is protected by copyright. This material may not be copied or reproduced in any form. © Pivotal Healthcare Education Ltd, All Rights Reserved.

These tools and resources available within the eLP are provided for individual use, and should not be shared or circulated with third parties without express written permission from Pivotal Healthcare Education Ltd.

Course fees

The course fees are £375 per person and include access to the eLP and attendance at the two teaching days. Payment should be made in full at least 6 weeks before the course start date to secure a place on the course. Failure to make payment within this time frame will result in you being deferred to the next available course.

Upon full payment of the course fees, you will be provided with access to the eLP and your place on a course will be secured.

You will be required to cover any travel and accommodation costs associated with your attendance at the two the teaching days. Refreshments and lunch will be provided free of charge.

There is a 48 hour cooling off period.  Course fees are non-refundable after the cooling off period.  Under exceptional circumstances, attendance can be deferred. Should you wish to defer attendance, please contact our admin team.

Website use

Pivotal Healthcare Education Ltd. has used utmost care to ensure and maintain the accuracy, completeness and currency of information published on this site. We, however, take no responsibility for any errors or omission, though if notified of any we will endeavour to rectify such.

The operators of this website will not be liable to users or any third party for any damages whatsoever, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use of this website.

Users of this web site are not to:

  • Disrupt or interfere with the security of the site or otherwise abuse any service provided on the site or linked web site.
  • Disrupt, interfere or abuse any other user’s enjoyment of the site.
  • Obtain unauthorised access to any part of the site that is restricted from public access.

Users of this web site agree as follows:

  • To comply with instructions, guidelines, rules and notices pertaining to the use of this site as issued from time to time.
  • Not to impersonate any person or entity, falsify or misrepresent any information.
  • Not to post, promote or transmit any information on this site that would infringe the rights of a third party.
  • Not to transmit, post or promote anything on this site that is libellous, defamatory, harmful, vulgar, obscene or objectionable material.

The website may contain links to other sites. Although utmost care is exercised in providing links to sites that share our high standards, Pivotal Healthcare Education Ltd. shall not be responsible for the content, security, availability and privacy practices used by such linked sites.

The linked pages are provided for the convenience of our website users only and do not constitute an approval of their services or practices.

Links from other web sites to our home page do not require prior permission from us but deep linking into any other page of our site should not be effected without prior permission from us.

Users of this website agree to indemnify, defend and hold the web site operators, officers, directors, employees, agents and business partners harmless from any loss, liability, claim, demand, damage or expense asserted by any third party relating to a visitor’s use of this web site or breach of these terms of use.

The trademarks, logos and service marks displayed on this site belong to the operators of this website and others. The owners of the marks on this site retain all rights in and to the marks. Nothing grants users the right to use, reproduce or display any of the marks.

The privacy policy of Pivotal Healthcare Education Ltd., incorporated by this reference, describes the information collected when you visit this site and how such information is used. Please refer to the privacy policy for more information on this.

The website operator, affiliates and business partners each reserve copyright in all content that they provide to the site, including but not limited to design, text, software, drawings, graphics and other files.  None of these may be republished, reproduced, downloaded, displayed, distributed, posted transmitted or sold in any form or by any means in whole or in part without prior written permission of the copyright owner.

No part of this website content may be reproduced and reused for any commercial purpose whatsoever.

All page headers, button icons, collection material, custom graphics and all other types of graphics used on this site may not be copied or imitated without the right owner’s permission.

Pivotal Healthcare Education Ltd. has used its best efforts to obtain the most accurate and reliable information available and does not guarantee the accuracy or completeness of any information on or accessed through this website.

By providing links to other sites, Pivotal Healthcare Education Ltd. does not guarantee, approve or endorse the information or product available at those sites, nor does a link indicate any association between the linked site and the operator of this website.

The terms of use and all other legal clauses of this web site shall be governed by and construed in accordance with English Law. English courts shall have exclusive jurisdiction to resolve any dispute arising from communications and transactions arising from the use of this website.

These terms & conditions may change from time to time. The date of the last revision, and version will be displayed on this page.

Pivotal Healthcare Education Ltd – Standard Terms and Conditions Version 2: 21 July 2017